/Computers/Software/Help_Desk/Browser_Based https://directory.allmusicsearch.com/musicguide.php/Computers/Software/Help_Desk/Browser_Based 2007-01-02 19:57:23 DWdirectory version 2.2 /Computers/Internet/On_the_Web/Web_Applications https://directory.allmusicsearch.com/musicguide.php/Computers/Internet/On_the_Web/Web_Applications See Also Offer help desk, referral tracking and customer support systems. http://www.ai-reply.com Link Offers an outsourced, Web-based customer service system that learns from the customer's questions. http://www.askit.com Link Features include request management, trouble ticket management, Web-form and email handling, and multi-database support. http://athenarms.com Link Web-based multi-functional help desk software. http://www.avensoft.com/ Link Service desk software for support personnel and customers (both internal and external). Includes SLA management, automated notification, management reporting, and support for consolidating multiple help-desks. http://www.badgernt.co.uk Link A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests. http://www.helpdesk-software.ws Link Background, and information about help desk software. http://www.business-resources.net/help-desk-software/ Link Web-based help desk software with Microsoft Access and MS SQL integration. http://www.cdnsystems.com Link Automates online customer support and knowledge base creation through the Internet. http://www.crmdesk.com Link A group-based e-mail management project built on PHP5/MySQL with a commercial open source license. http://www.cerberusweb.com/ Link Software for web based active/trouble ticket tracking, service desk contact manager system, application server and customer service software hosting. http://www.cynergysoftware.com/ Link An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation. http://www.deskpro.com/ Link Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing. http://www.ebsuite.com Link Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access. http://www.expinion.net/software/app_helpdesk.asp Link Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition. http://ferrysoft.co.uk/ Link Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes. http://www.groupsoft.com Link A web-based application that allows to track support issues via a Microsoft web server. http://www.electracode.com/hda/hda.html Link Features include problem tracking, auto escalation, FAQ builder and embedded customer database. http://www.helpdeskconnect.com Link Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue. http://www.helpdeskpro.net Link Help desk specifically for recording and monitoring requests for repairs or other works at properties. http://www.helpdesksystem.co.uk/ Link Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments. http://www.helpstar.com Link Affordable web-based help desk application and database. http://www.hostedhelpdesk.com Link Web based job tracking and asset management software. http://www.cis.net.nz/Default.aspx?PageName=ISIS%20Helpdesk Link Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management. http://www.monitor24-7.com/ Link Help desk and change management (web-enabled) software used by government and corporations around the world. http://www.infra.com.au Link Help desk and issue tracking software with knowledge base, email notification and escalation functionality. http://www.issuetrak.com/ Link Browser-based help desk software, customer service software and live chat software. http://www.kayako.com/ Link Free, web based help desk software written in ASP. Offers email notification and reporting features. http://www.liberum.org Link Web 2.0 ITIL service management, help desk and support software. http://www.livetime.com/ Link Offer an application for tracking and managing both customer support issues and internal work items. http://www.modernthinking.com Link Provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options. Supports numerous industry best-practices. http://www.numarasoftware.com/FootPrints/ Link An Open source Ticket Request System with various features to manage customer telephone calls and e-mails. http://otrs.org/ Link Provides Web-based software for online customer service, help desk and customer relationship management. http://www.parature.com Link Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites. http://www.perldesk.com Link Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base. http://www.readydesk.com/ Link Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules. http://www.revelationhelpdesk.com Link Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations. http://www.rightnow.com/ Link Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups. http://www.troubleticketsoftware.com/ Link Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application. http://www.scorpiosoft.com Link A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality. http://www.prophecy.co.uk Link Offers helpdesk software with change management, SNMP network auditing and monitoring. http://www.seriosoft.com Link Helpdesk software with options for software and hardware inventory management. http://www.sitehelpdesk.com Link Introduces the developers of the web based Spectrum HelpDesk customer support system. http://www.spectrum-research.com Link Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base. http://www.support-works.com/products/index.php Link Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification. http://www.darasoft.net Link A multilingual, web based ticket system for User Help Desk (UHD), customer service, and product support for all sectors. http://www.ticketxpert.net/ Link Open source web based help desk system written in Perl for Unix and Windows servers. http://www.troubleticketexpress.com Link Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents. http://www.versadev.com/ Link Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind. http://www.gashalot.com/software/webtts/ Link Organize and track support e-mail calls with help desk software. http://www.wonderdesk.com/ Link A free ASP based support and trouble ticket system, including instant download. http://www.freedesk.it Link Completely web-based help desk ticketing and asset management software. http://helpdesk.bigwebapps.com/ Link Provides online customer support solutions with email support, asset management, and trouble ticket. http://www.e11online.com/ Link A browser based help desk and asset management set, with optional customization offered. http://www.iquate.com Link A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free. http://www.osticket.com Link

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