AllMusicSearch Music Directory : Business : Telecommunications : Call

» 24Customer
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
http://www.24customer.com

» Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
http://www.accs-consulting.com

» Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
http://www.amtechmarketing.com/

» Ascentys
(ZA) - Global operation which offers management consultancy services to a broad range of sectors.
http://www.ascentys.com

» At Random Communications
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
http://www.arllc.com

» BPA International
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
http://www.bpaworldwide.com

» Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
http://www.barbaraburke.com/

» Berring Hine Consulting Group
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
http://www.berring.co.uk

» CCT Group, Inc.
(US) - Provides call center consulting services focused on operational and service needs.
http://www.cctgroup.com/

» CI2I
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
http://www.sacallcentres.com

» CSBA
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
http://www.csba.com.au/

» Call Center Depot
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
http://www.callcenterdepot.com/

» Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
http://www.callcentertraining.com/

http://www.callcentertrainingsolutions.com/

» Call Center Training Solutions
Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
http://www.callcentertrainingsolutions.com/

» Casama_Morton Training Service
(PH) - Provides training and recruitment services for call centers located in the Philippines.
http://casamamorton.tripod.com/

» Chris Collie Associates
(US) - A call center/teleservices e-learning and training company.
http://www.chriscollieassociates.com/

» Contact Center Compliance
Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
http://www.dnc.com/

» Contact Center Professionals, Inc.
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
http://www.contactcenterpro.com/

» Contact Centre Action
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
http://www.ccaction.com.au

» Contact Knowledge LLC
(US) - A consultancy that offers call center assessment services. Also a value added reseller.
http://www.contactknowledge.com

» Contact Strategies
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
http://www.contactstrategies.com

» Customer Relationship Metrics
(US) - Produces customer relationship management research.
http://www.metrics.net

» Customer Solutions Group
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
http://www.askcsg.com

» DJN Solutions
(UK) - Provide design and implementation services for call centre equipment.
http://www.djnsolutions.co.uk/

» DNC Solution Inc.
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
http://www3.dncsolution.com/

» Darryl Beckford Limited
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
http://www.darrylbeckford.co.uk

» Dial Interactive
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
http://www.dialinteractive.com

» Do Not Call Protection, Inc.
(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
http://www.do-not-call-list.biz

» Eric Fraterman Consulting
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
http://www.customerfocusconsult.com

» FurstPerson
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
http://www.furstperson.com/

» GDS Communications, Inc.
(US) - Offering training, scripting, programming and reporting services based around Nortel products.
http://www.callgds.com/

http://www.harringtonconsultinggroup.com

» Harrington Consulting Group, Inc.
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
http://www.harringtonconsultinggroup.com

» Help-Line
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
http://web.helpline.fr/

» Hotlines
Training solutions in telesales, customer service and help desk skills. UK
http://www.hotlines.co.uk/

» HyperQuality
(US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
http://www.hyperquality.com/

» ITES Alliance Advisory
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
http://itesa.com

» InRound Innovations Inc.
(CA) - Company offers IT and management consulting for contact centres and call centres.
http://www.inround.com

http://www.inbound-call-center-services.com

» Inbound Call Center Services
(US) - Offers free consulting on locating the best service provider for your inbound call center needs.
http://www.inbound-call-center-services.com

» Incoming Calls Management Institute
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
http://www.incoming.com/

» Intervox Group
(US) - A management and technology consulting firm specializing in call center and customer relationship management.
http://www.intervoxgroup.com/

» Kathy Sisk Enterprises
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
http://www.kathysiskenterprises.com/

» Kingsland Scott Bauer Associates
(US) - Architects, planners, interior designers and project managers. Provide call center site design.
http://www.ksba.com/

» Kramer & Associates
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
http://www.kramerandassociates.com/

» Lieber & Associates
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
http://www.lieberandassociates.com/

» M&C Associates
(US) - Providing knowledge, experience, and counsel in support of call center services.
http://www.m-cassociates.com

» Maximum Network Solutions
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
http://www.maxnet.co.uk/

» McIntosh & Associates
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
http://www.mcintoshassociates.com

» NonZero Ltd
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
http://www.nonzero.co.uk

» Oetting & Company
(US) - Consultants in call center and teleservices design and operations.
http://www.oetting.com/

» Perfformiad
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
http://www.perfformiad.com/

» RXPerience
(UK) - Offers a range of management consultancy services for call centres.
http://www.rxp.co.uk

» Rostrvm Solutions
(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
http://www.rostrvm.com/

» Sagess, Inc.
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
http://www.sagess.com/

» Stevens Communications
Manufacturer of call center software and offers consulting services to telecommunication companies.
http://www.stevenscom.com

» TalkTactics
(NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.
http://www.talktactics.com

» TeleSolutions Consulting
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
http://www.tsc-online.com/

» The Call Center School
(US) - Call centre training and consulting services.
http://www.thecallcenterschool.com

» The Northridge Group, Inc.
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
http://www.northridgegroup.com

» The Primas Group
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
http://www.primas.net

» The Taylor Reach Group
(CA, AU) - Customer relationship consulting. Free monthly newsletter.
http://www.thetaylorreachgroup.com

» Touch Point Associates
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
http://www.touchpointassociates.com/

» Vocal Laboratories Inc.
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
http://www.vocalabs.com/

» WADE Consulting Group
(US) - Management and technology consulting group.
http://www.wadeconsultinggroup.com/

» Xantech Corporate Communications
(ZA) - Independent consultancy firm which provides help in the selection of technology solutions.
http://www.xantech.co.za

» Zici
(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
http://www.zici.net/

» e-talk Corporation
(US) - Provider of contact center management solutions including performance monitoring and measurement.
http://www.etalk.com/

» eForte Systems
(US) - Provides onsite call center consulting and offshore advisory consulting services.
http://www.efortesys.com/

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